Bidsstack

Service Delivery Policy

Bidsstack provides fully digital software services through its platforms:

  • bidsstack.com - company website, marketing, and documentation
  • app.bidsstack.com - tender alerts, account management, and subscription settings
  • connect.bidsstack.com - tender intelligence platform providing awarded-tender data, winner visibility, competitive insights, and market analysis

All services are delivered electronically. No physical goods are shipped.

Digital Service Delivery

  • Immediate Access: Once your payment is confirmed via Paystack, your subscription is activated instantly.
  • Tender Alerts: Daily tender alerts are delivered by email (where enabled).
  • Connect Intelligence: Winner data, bidder lists, award amounts, filters, and dashboards are available instantly at connect.bidsstack.com.
  • Account-Based Access: Access is tied to the email address used to register your account.

Platform Access

You can securely access your services at any time:

Service Availability

We aim for uninterrupted availability of all Bidsstack services. Planned maintenance or unexpected downtime may occur; in such cases, updates will be posted publicly or communicated to users where possible.

Support

For any issues accessing your services, contact us at support@bidsstack.com. We typically respond within 24-48 business hours.