Service Delivery Policy

Bidsstack provides fully digital software services through its platforms:

• bidsstack.com - company website, marketing, and documentation
• app.bidsstack.com - tender alerts, account management, subscription settings, award insights, winner visibility, competitor insights, and analytics

All services are delivered electronically. No physical goods are shipped.

Digital Service Delivery

• Immediate Access: Once your payment is confirmed via Paystack, your subscription is activated instantly.
• Tender Alerts: Daily tender alerts are delivered by email (where enabled).
• Award Insights: Winner data, bidder lists, award amounts, filters, and dashboards are available instantly at app.bidsstack.com.
• Account-Based Access: Access is tied to the email address used to register your account.

Platform Access

You can securely access your services at any time:

• app.bidsstack.com - tender alerts, subscriptions, user settings, award insights, analytics, filters, and dashboards

Service Availability

We aim for uninterrupted availability of all Bidsstack services. Planned maintenance or unexpected downtime may occur; in such cases, updates will be posted publicly or communicated to users where possible.

Support

For any issues accessing your services, contact us at support@bidsstack.com. We typically respond within 24-48 business hours.